About

EONI Broadband Technician (EBT) – Wallowa County

SPECIAL NOTE:  EONI seeks a broadband field technician who resides in Wallow County.  Please be aware that on a periodic basis, this person will need to work based out of La Grande.  This could occur up to weekly; when this occurs the need normally will be for 24 to 48 hours (exceptions requiring longer stays may occur).  When that need arises, EONI will pay for lodging in La Grande and a food allowance.  Further details will be provided during the interview process.

This job description outlines the position of the EONI Broadband Technician (EBT).  The EBT performs work associated with EONI Broadband Services.  EONI Broadband Services include DSL services, Wireless services, Voice services, and Fiber services.  The EBT position includes, but is not limited to, the following activities:

  • Evaluating, troubleshooting and repairing DSL and Voice services at the customer location.
  • Installation of EONI wireless services at the customer location, which includes determining the best location for the outdoor radio; running cabling in an efficient and aesthetically acceptable method; connecting EONI services to the customer equipment; coordinating with EONI personnel regarding billing, dispatch and provisioning.
  • Cable termination and testing.
  • CPE selection and appropriate AP selection for service requested.
  • Coordinating with customers and with EONI dispatch as necessary.
  • Bucket truck and other vehicle/trailer use, maintenance and training.
  • Documenting all work and customer encounters in the EONI ticket tool immediately following the time of service and in a detailed fashion.
  • Network documentation as necessary.
  • Working on ladders, towers, elevated structures in a safe and efficient manner.
  • Access Point (AP) and Central Office (CO) facilities installation and maintenance.
  • Installation of equipment and services related to EONI services: this includes but is not limited to broadband routers, switches, inside cabling/wiring.
  • Assisting with Fiber facilities installation as directed.
  • Other duties as assigned.

The EBT is expected to possess or develop familiarity with and knowledge of common wired and wireless networks, both the equipment and technology.  Similarly, the EBT is expected to be able to train other staff after acquiring adequate experience and expertise. There will be both a learning curve and a scaling up period associated with some of these responsibilities and tasks, and pertinent EONI staff will work together to provide adequate opportunity for training and skills development. 

Additional Criteria for Success at EONI

  • Possess excellent oral and written communication skills.
  • Have the desire to evolve, innovate and quickly learn bleeding edge technologies.
  • Desire to be part of the EONI team and develop lasting relationships in our community.
  • Have a helpful, can do, and positive customer focus with an ability to maintain relationships and resolve customer conflicts.
  • Be confident yet humble, and always do the right thing.
  • Detail oriented; follow established policies and procedures.
  • Be highly organized and able to self-manage.

Physical Demands and Work Environment:

  • Work involves standing, walking, climbing, crawling, lifting, kneeling, balancing, driving, talking, hearing; using hands to finger, handle, feel or operate objects, tools or controls, and reaching with arms and hands; occasional use of sense of smell is necessary.
  • Skill in operation of tools and equipment pertinent to the job duties; ability to perform heavy manual tasks for extended periods of time.
  • The EBT must frequently push, pull, lift and/or carry up to 50 pounds and occasionally do the same up to 100 pounds.  Must be able to lift heavy ladders from the work vehicle and handle these in a safe manner.
  • Specific vision abilities for this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • While performing the duties of this job, the EBT frequently works in inclement weather such as wet, cold, snow, hot, windy and humid conditions.
  • The EBT frequently works near moving mechanical parts, and periodically is exposed to a high noise and vibration environment.
  • The EBT frequently works in high, precarious places and is occasionally exposed to fumes or airborne particles, biting or stinging insects, other animal encounters, toxic or caustic chemicals, and risk of electrical shock.

Safety: all employees are expected to follow all company and regulatory safety rules, regulations and standards, and to advise EONI promptly if aware of changes to these rules or standards occur and help develop policy changes. 

Driver's License Requirement: Must possess, or obtain and maintain, an Oregon Driver's License and maintain a clean driving record.  Must be eligible for and may be required to obtain and maintain an Oregon Commercial Driver's License (CDL).

Role Classification: Non-exempt, Full-time.  EONI is an “At Will” employer.

Starting Wage: $12.00/hour.  Annual goals, incentives and wage changes will be established during the 90 day review.

Start Date:  as soon as possible

Hours:  Normal hours are 8:00AM to 5:00PM Monday through Friday.  One hour lunch.  Flexibility with schedule is required as this job will require work outside of normal business hours, including weekends.  Occasional shifts of up to 12 hours are necessary for some projects.

Direct Supervisor:  Jon Fouts

EONI Support Technician

EONI Technical Support personnel assist our customers using EONI services.  Most of the work performed is telephone based, but customer interactions can be in person, via email, via text, etc.  Technical support is provided for: broadband Internet access, provided by DSL, wireless and fiber services; email service; hosting services; and voice services (telecommunications).  EONI Technical Support staff, depending on experience and knowledge, provide internal support services that affect staff functions and network operations.  Activities performed by Technical Support include:

  • Evaluating, troubleshooting and repairing EONI services.
  • Evaluating, troubleshooting and assisting customers with issues with devices or services related to their EONI services, such as their networking issues; email configuration; adding devices to their network (a new computer, a new telephone, setting up access to video streaming, and so forth).
  • Creating or modifying customer accounts to reflect new services or changes to their accounts.
  • Coordinating with customers, EONI field technical staff and EONI customer service staff as necessary.
  • Documenting all work and customer encounters in the EONI ticket tool during and/or immediately following customer contacts and doing so in a detailed fashion.
  • Network documentation as necessary.
  • EONI network operations troubleshooting and repair as directed by senior EONI staff.
  • Other duties as assigned.

EONI Technical Support staff are expected to possess or develop familiarity with and knowledge of common Internet access issues; email clients, configuration and troubleshooting; equipment and technology used in customer networks, both wired and wireless; domains and hosting issues; and common telecommunications & voice related issues.  EONI Technical Support staff need technical expertise with common operating systems (preferably both Apple and Microsoft); Microsoft Office applications; and antivirus, malware and spyware software.  EONI Technical Support staff will have or acquire knowledge of remote desktop technologies; data backup; TCP/IP; DHCP; DNS; and VoIP.  There will be both a learning curve and a scaling up period associated with some of these responsibilities and tasks, and pertinent EONI staff will work together to provide adequate opportunity for training and skills development. 

Additional Criteria for Success at EONI

  • Possess excellent oral and written communication skills.
  • Have the desire to evolve, innovate and quickly learn bleeding edge technologies.
  • Desire to be part of the EONI team and develop lasting relationships in our community.
  • Have a helpful, can do, and positive customer focus with an ability to maintain relationships and resolve customer conflicts.
  • Be confident yet humble, and always do the right thing.
  • Detail oriented; follow established policies and procedures.
  • Have a good attitude, love technology, enjoy serving customers, and work independently just as well as working with a team.

Role Classification: Non-exempt, full time.  EONI is an “At Will” employer.

Starting Wage:  TBD.  Will be established based on experience and qualifications.

Hours:  EONI Technical Support is available from 7:00AM to 8:00PM Monday through Friday and from noon to 8:00PM Saturday and Sunday.  Hours will be assigned as determined in coordination with the technical support supervisor. Flexibility with schedule is required as this job will periodically require work outside of normal business hours.

To apply, please follow these instructions: 1) prepare a handwritten cover letter to accompany your resume; 2) include a list of at least three references; 3) mail or deliver to:

Eastern Oregon Net, Inc.

attention: Job Openings
216 Chestnut St
​La Grande, OR 97850