EONI Broadband Technician (EBT) – Wallowa County
SPECIAL NOTE: EONI seeks a broadband field technician who resides in Wallow County. Please be aware that on a periodic basis, this person will need to work based out of La Grande. This could occur up to weekly; when this occurs the need normally will be for 24 to 48 hours (exceptions requiring longer stays may occur). When that need arises, EONI will pay for lodging in La Grande and a food allowance. Further details will be provided during the interview process.
This job description outlines the position of the EONI Broadband Technician (EBT). The EBT performs work associated with EONI Broadband Services. EONI Broadband Services include DSL services, Wireless services, Voice services, and Fiber services. The EBT position includes, but is not limited to, the following activities:
The EBT is expected to possess or develop familiarity with and knowledge of common wired and wireless networks, both the equipment and technology. Similarly, the EBT is expected to be able to train other staff after acquiring adequate experience and expertise. There will be both a learning curve and a scaling up period associated with some of these responsibilities and tasks, and pertinent EONI staff will work together to provide adequate opportunity for training and skills development.
Additional Criteria for Success at EONI
Physical Demands and Work Environment:
Safety: all employees are expected to follow all company and regulatory safety rules, regulations and standards, and to advise EONI promptly if aware of changes to these rules or standards occur and help develop policy changes.
Driver's License Requirement: Must possess, or obtain and maintain, an Oregon Driver's License and maintain a clean driving record. Must be eligible for and may be required to obtain and maintain an Oregon Commercial Driver's License (CDL).
Role Classification: Non-exempt, Full-time. EONI is an “At Will” employer.
Starting Wage: $12.00/hour. Annual goals, incentives and wage changes will be established during the 90 day review.
Start Date: as soon as possible
Hours: Normal hours are 8:00AM to 5:00PM Monday through Friday. One hour lunch. Flexibility with schedule is required as this job will require work outside of normal business hours, including weekends. Occasional shifts of up to 12 hours are necessary for some projects.
Direct Supervisor: Jon Fouts
EONI Support Technician
EONI Technical Support personnel assist our customers using EONI services. Most of the work performed is telephone based, but customer interactions can be in person, via email, via text, etc. Technical support is provided for: broadband Internet access, provided by DSL, wireless and fiber services; email service; hosting services; and voice services (telecommunications). EONI Technical Support staff, depending on experience and knowledge, provide internal support services that affect staff functions and network operations. Activities performed by Technical Support include:
EONI Technical Support staff are expected to possess or develop familiarity with and knowledge of common Internet access issues; email clients, configuration and troubleshooting; equipment and technology used in customer networks, both wired and wireless; domains and hosting issues; and common telecommunications & voice related issues. EONI Technical Support staff need technical expertise with common operating systems (preferably both Apple and Microsoft); Microsoft Office applications; and antivirus, malware and spyware software. EONI Technical Support staff will have or acquire knowledge of remote desktop technologies; data backup; TCP/IP; DHCP; DNS; and VoIP. There will be both a learning curve and a scaling up period associated with some of these responsibilities and tasks, and pertinent EONI staff will work together to provide adequate opportunity for training and skills development.
Additional Criteria for Success at EONI
Role Classification: Non-exempt, full time. EONI is an “At Will” employer.
Starting Wage: TBD. Will be established based on experience and qualifications.
Hours: EONI Technical Support is available from 7:00AM to 8:00PM Monday through Friday and from noon to 8:00PM Saturday and Sunday. Hours will be assigned as determined in coordination with the technical support supervisor. Flexibility with schedule is required as this job will periodically require work outside of normal business hours.
To apply, please follow these instructions: 1) prepare a handwritten cover letter to accompany your resume; 2) include a list of at least three references; 3) mail or deliver to:
Eastern Oregon Net, Inc.
attention: Job Openings
216 Chestnut St
La Grande, OR 97850