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Important notice: Email service shutdown – Frequently asked questions (FAQ)

To focus on providing the fastest and most reliable internet service to our customers, we will be retiring our email service and any eoni.com email addresses on May 1, 2026. We understand this is a significant change, and we’re here to help make your transition as smooth as possible.

Please review the following Frequently Asked Questions (FAQs) for everything you need to know.

Why is the email service being shut down?

We’ve made the difficult decision to end our email service to focus on delivering faster, more reliable internet. Maintaining a secure and competitive email platform requires significant resources, and we believe customers are better served by modern, dedicated email providers.

When will the email service be discontinued?

Your EONI email address will be shut down on May 1, 2026. After this date, you will no longer be able to send, receive, or access emails through your eoni.com email account.

What are some free email services options?

We encourage you to sign up with one of the following trusted providers:

These services are free, secure, and offer excellent support and mobile apps.

What are my next steps in transitioning to a new email service?

  1. Create your new email address as soon as possible to avoid service disruptions.
  2. Save your emails and contacts from your current email account and import them into your new email service. These free email services offer instructions on how to import emails and contacts so you can keep everything you want.
  3. Update your email address with important services such as:
    • Banks and financial institutions
    • Online shopping accounts
    • Utility and subscription services
    • Friends, family, and employers
  4. Set an auto-reply message on your old email account to notify senders of your new email address.
  5. Send a group email to let your contacts know you’re switching addresses.

We recommend making these updates as soon as possible to avoid missing important messages.

Do you need more time to transition?

We can offer a one-time, 6-month extension for $60 per email address to be extended. Call us for additional details.

What happens if I do nothing?

After May 1, 2026, your email account will be inaccessible, and incoming messages will bounce. You may permanently lose access to important messages and contacts if you don’t take action.

Need help?

Our support team is here to help you through this transition:

Thank you

We sincerely appreciate your loyalty and understanding during this change. Our goal is to support you every step of the way as you move to a new email provider.