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Weather does not usually affect the form of wireless communications EONI uses for this service.

Distance, line of site factors and other constraints can affect your wireless service performance, such as:

  • Obstructions between customer's premises and EONI's access point.
  • Trees can cause diminished performance for higher speed connections. If there is foliage between the customer's home and the access point, EONI *may* still be able to provide service though the higher speed plans may not be reliable.
  • Structures may also interfere with EONI Wireless performance. Again, some obstructions can be overcome by using equipment that has better penetration, but that equipment typically does not support the higher speed connections. (Silver (5 Mbps) and above)
  • Obstructions caused by terrain are generally insurmountable with current wireless equipment. If there's earth between the customer's home or place of business, wireless broadband will not be possible.

A clear line of sight (no obstructions of any kind) to the location your subscriber unit will be mounted is necessary; not all locations are suitable for wireless access. You are required to keep the subscriber unit plugged into an operating power outlet at all times. A deposit in the form of an active credit card on file is required. Other conditions may apply; you should read the service contract in full before signing up for service.  Also see the Supplement Agreement for Wireless Users.

At the time of installation of your new wireless service, you will need to sign to certify that you accept the EONI Wireless Internet terms and conditions. To review terms and conditions of EONI wireless service, you may view the contract document.

The wireless equipment necessary to establish EONI Wireless Internet access will be leased to you; EONI retains ownership of all such equipment. You will be given an inventory list of all equipment owned by EONI that is installed at your location for wireless services.

 

Wireless Gear In Your Installation

The specific models and types of wireless gear in your installation will vary depending upon location and service area, and are configured as deemed appropriate by EONI. Your installation typically would include one of several types of antennas, one of the power supplies and power-over-ethernet (poe) devices, and one of the mounting brackets -- all illustrated below. Under the terms of your wireless contract, EONI retains ownership of this equipment, and you are required to use, care for, and ultimately return the equipment per your legal agreement.

View/Download the illustrated PDF of EONI Wireless Gear

Use of this service to connect a server for applications such as an email server, FTP server, web server or web site hosting, filesharing such as Napster or Napster-like services is expressly prohibited. If you have needs that would violate the ordinary terms of use of this service, please contact EONI to discuss your requirements.

 

Yes, many modern computing devices -- from laptop computers to cell phones to PDAs (Personal Digital Assistants) -- come equipped with "WiFi" capabilities. And many WiFi "hotspots" -- where you can make a wireless connection to the Internet -- exist in many communities, public places, and other locales such as cyber cafes. For example, you can find hotspots with resources such as wi-fi locator databases or wi-fi hotspot apps. (NOTE: While these sources might be current as of the time of this writing in Fall 2013, don't be surprised if this information changes frequently.)

Although EONI does not provide free support[see NOTE] for your home or business wi-fi network or your local network-attached computers, we can give you some general tips or guidelines for troubleshooting a wireless connection to your EONI access point:

1. Because your router typically operates in the 2.4GHz frequency band, avoid placing it near other 2.4GHz equipment, such as cordless phones, baby monitors, ham radios, wireless security cameras, wireless game controllers, "bluetooth" keyboards, mice, etc., or (!) microwave ovens.

2. If you must coexist with a 2.4GHz cordless phone or other device, try setting your router to operate in Channel 10 (Channel 6 or "auto" is typically the default). You may also find success by simply trying other channels as well. Try to make sure that you operate in a different channel than a nearby neighbor with his own wi-fi network.

3. Create as much distance as is practical between your wireless router and other 2.4GHz equipment.

4. If you cannot otherwise solve interference issues with your 2.4GHz phone, consider replacing it with a phone operating at 5.8GHz or with a DECT (Digital Enhanced Cordless Telecommunications) 6.0 phone.

NOTE: If you have a router, EONI broadband -- whether DSL or wireless -- service is defined as providing Internet access from EONI to your access point (router or network interface in a directly-connected single computer). Setup, configuration and troubleshooting for any computer or other equipment you may connect to your router (whether wired or wirelessly) is basically your responsibility. Of course, you can engage EONI for custom networking services on a fee basis. 

Also, note that EONI Wireless Internet service refers to wireless transmission between EONI and your premises, and is not to be confused with "wireless" operation of laptops and computer equipment such as wireless mouses, keyboards, etc.

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