Services

FIND SERVICES & PRICING FOR YOUR AREA

PriorityONE, a subsidiary company of EONI, provides phone and telecommunications services.

For assistance with PriorityONE products and services, please contact:

 

PriorityONE Telecommunications
216 Chestnut Street
Post Office Box 758
La Grande OR 97850

Telephone:
541-975-5600 (La Grande)
541-406-4000 (Baker City)
541-426-7000 (Enterprise)
877-975-5600 (Toll Free - All Areas)
Fax: 541-975-5700

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Office & Store Hours:

   Monday-Friday 9AM-5:30PM

Customer Service Hours:

   Monday-Friday 9AM-5:30PM

Technical Support Hours for Internet Issues:

   Monday-Friday 7AM-10PM 
   Saturday and Sunday Noon-8PM

   800-785-7873 or 541-962-7873

Report all other problems and request repairs 24 hours per day:

   877-975-5600 (Toll Free) 


Carrier-to-Carrier Relations:


For more information about PriorityONE services and products, you may also email us at info@p1tel.com.

All customer service and technical support are closed on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

Established in 1999, PriorityONE Telecommunications, Inc. (or P1 for short) is a Competitive Local Exchange Carrier (CLEC) and is regulated by the laws and regulations applied by the Oregon Public Utility Commission (Oregon PUC) and the Federal Communications Commission (FCC).  P1 was founded by the same owners and operators of EONI and since 2008 has been an EONI subsidiary

The established or traditional telephone company is called an ILEC, which is short for Incumbent Local Exchange Company.  A CLEC is a company that builds and operates communication networks in areas and provides its customers with an alternative to the local telephone company within the existing ILEC’s territory. The term distinguishes new or potential competitors from established local exchange carriers (local exchange carrier) and arises from the Telecommunications Act of 1996, which was intended to promote competition between both long-distance and local phone service providers, to compete with the incumbent Regional Bell Operation Companies (RBOC).  Examples of incumbent telephone companies are Frontier, CenturyLink, and Verizon.

Also see: What are the definitions of some of the commonly-used terms and acronyms used in the telecommunications industry?

 

SMP is short for Simplified Monthly Pricing, a simpler approach to pricing for voice services.  It includes all the fees for the voice service including the fees, surcharges and taxes that are broken out in bills from other telephone companies.  We did this to make the bills simpler and easier to read.  Plus there is no variation from month to month in the amount you will be charged.  SMP is available and applies only to specifically designated voice service plans and does not apply to all services.

Voice Plus is our premier voice service.  It includes the following: SMP for billing simplicity; features you choose such as Caller ID, Call Waiting, and Voice Mail; and it includes our 1000 Bucket of Minutes long distance plan.

This plan is included with our Voice Plus service.  This plan includes up to 1000 minutes of long distance calls within the contiguous lower 48 states per billing period.  Long distance calls beyond those 1000 minutes and within the contiguous lower 48 states will be billed at 5 cents per minute.  Minutes are per month and do not “roll over” to the next or any subsequent month.  Any and all calls not within the contiguous lower 48 states are billed at a different rate; please see our rate chart.

In a word: NO.  You can keep your existing telephone number.  If you want to change telephone numbers, you can do that.  

Currently (November 2014), services delivered over fiber-optic facilities are limited to downtown La Grande locations.  We are building these out as resources allow.  We will post any new developments on this service in the eoni.com News section.

Inside wiring (IW) is defined as that wiring that extends from the back of the "phone box" that typically attaches to the side of your house through the house wall(s) to a phone jack.  (Wiring from a telephone pole to this phone box is the responsiblity of the ILEC.) This wiring is the responsibility of the customer.   Some licensed contractors who can be consulted if you need repair and maintenance services for your inside wiring include:

• Best Custom Contracting, LLC
Contact: J.D. Moser, Owner, 71168 Valley View Rd., Elgin OR 097827 541-805-0216 bestcc1@hotmail.com

• Uni-Tech Communications
Services for Eastern Oregon and Washington. Local La Grande phone 541-963-0822 or call 800-460-5448.

 

 

FCC (Federal Communications Commission) is the Federal regulatory body for your phone service. Visit this site for information on laws and regulations governing telecommunications.

Phone the Complaint Line of Oregon PUC at 800-522-2404.

Visit the National Do Not Call Registry website for instructions.  The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. Most telemarketers should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at this Website. You can register your home or mobile phone for free. Your registration will be effective for five years.

The amount of your bill may vary for a couple reasons: 

• You may have incurred long distance charges if long distance is covered by your service plan.

• Tax rates are subject to change quarterly, increasing the cost of your phone service. 

By comparing the detail charges of your current bill with your previous month's bill, you may be able to identify the factors that cause the change in your monthly total. If you have further questions about your bill, you may contact a PriorityONE representative.

Under EONI/PriorityONE Simple Monthly Pricing (SMP) the amount you are billed per month is a single figure that includes all fees, surcharges and taxes.

Below are descriptions of the taxes covered in your billing, and that -- prior to the 2015 implementation of SMP -- you would see individually reflected on your bill.   
   
Interstate Subscriber Line Charge:

This was instituted by the Federal Communication Commission after the break up of AT&T to cover the costs of the local phone network. The FCC caps the maximum price that a company may charge. It is charged on each line providing dial tone. You will be charged a flat rate that varies depending on the type of line. 

This is not a government charge or tax, and it does not end up in the government's treasury. PriorityONE is charged this by the ILEC (Qwest and Verizon) and simply passes this through to our customers. Rates vary by location.
   
Local Number Portability:

This is charged on each line providing dial tone, you will be charged a flat rate that varies depending on the type of line. 

The charge provides residential and business customers with the ability to retain, at the same location, their existing local telephone number when switching from one telephone company to another. Rates vary by location.
   
Federal Excise Tax:

This tax is imposed by the Internal Revenue Service. It applies to local telephone service, wireless telephone service, and teletypewriter exchange service. The charge is 3%.
   
Federal Universal Service Fund:

The USF, imposed by the Federal Communication Commission helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in high cost areas, schools and libraries and rural health care providers. Rates are subject to change.
   
Oregon 911 Fee:
   
This charge is imposed by the State of Oregon to help local governments pay for establishing, operating, or improving a 911 system. This tax is 75 cents per line providing dial tone service.
   
Residential Service Protection Fund:

RSPF is a legislatively approved fund in the Oregon State Treasury that provides money for the Oregon Telephone Assistance Program. Rates are subject to change.
   
Oregon Universal Service Charge:

The OUS fund supports carriers that provide basic telephone service in high-cost rural areas in Oregon. Rates are subject to change.
   
Oregon PUC Fee:
   
This assessment funds the Public Utility Commission. Rates are subject to change.

Taxes quoted above are only estimates and are subject to change without notice

You can request automatic withdrawals from your bank account (also known as ACH) by completing the Online ACH Application Form. Inspect the imprinted numbers at the bottom of one of your checks or deposit slips to determine your bank's routing or transit number and your account number -- this is graphically depicted on the online form. 


 

telecom - telecommunications, a general terms describing the activities, operations and technologies related to analog and digital communications, including telephone service

carrier - provider of telecommunications services (i.e., local telephone company)

CLEC - competitive local exchange carrier, a provider or carrier who "competes" with an already-established carrier (ILEC) by providing its own network and switching (e.g., PriorityONE)

ILEC - incumbent local exchange carrier, a provider in a specific geographic area who was the local provider of telephone services (typically under the original Bell System) prior to the enactment of the U.S. Telecommunications Act of 1996

FCC - Federal Communications Commission, the US government agency that regulates the industry

NID - Network Interface Device, the book-sized enclosure typically affixed to an outside wall of your house or building that houses your incoming phone line connections

TN - telephone number

LD - long distance

Port or convert - to transfer your telephone number from one telecommunications service provider to another (under a scheme whereby your number remains constant regardless of who your service provider is)

PIC - Primary Interexchange Carrier, a four-digit code required to route your LD (long distance) traffic to a third-party LD service provider

MRC - monthly recurring charge

NRC - non-recurring charge

Letter of Agency or LOA - formal authorization required by the FCC to be submitted by you and kept on file by your telecom service provider. It is you giving your permission for that provider to be your phone service provider.

Beginning February 10, 2010, new phone numbers may be assigned to area code 458 in the same physical area as existing area code 541.


Click here for additional information.

Effective July 12, 2009, you should begin using the new procedure -- dialing the area code + the local number -- whenever you place local calls from the 541 area code.


Click here for additional information.

While basic phone calling functions work with a rotary dial phone, such phones do not have special keys such as "star" key (*) or "pound" key (#) that are often needed to access special features or communicate with interactive systems. We strongly urge you to upgrade to more modern keypad-type telephone hardware to take advantage of service features.

You will need to test to isolate the source of the problem.

First, unplug all of your telephone equipment from their jacks and power outlets. Reattach everything after about 5 - 10 minutes. If you still have no dialtone, go to the next step.

Second, locate the "telephone interface box" (typically a gray box about the size of a dictionary) on the outside of your house. Open the door (sometimes you may have to remove a screw to do so) and identify the phone jack inside the box. Attach a CORDED phone to the jack, and see if you have dialtone at that point. If you do have dialtone, this tells you that you have an "inside wiring" issue. (Inside wiring is a customer responsibility.) If you still have no dialtone, contact a PriorityONE representative.

Filters need to be on all telephone devices (e.g, telephones, faxes, answering machines, satellite receivers), EXCEPT the DSL modem itself. Plug the filter into your device's phone jack, and plug your line cord into the jack on your filter. Your account entitles you to two filters at no extra cost if you receive your DSL modem through EONI. Extra filters can be purchased for $7.95 each.

If you are receiving DSL service on your phone line, filters need to be on all telephone devices (e.g, telephones, faxes, answering machines, satellite receivers), EXCEPT the DSL modem itself. Plug the filter into your device's phone jack, and plug your line cord into the jack on your filter. Your account entitles you to two filters at no extra cost if you receive your DSL modem through EONI. Extra filters can be purchased for $7.95 each.  See below for a photo of a DSL filter.

DSL filter for telephone line


 

If your PriorityONE voice service includes Call Waiting -- to notify you of incoming calls when you are already on a call -- you may temporarily disable this feature for the duration of your call by entering *70 (that is, "star" symbol, followed by the digits 7 and zero). 

This is one of the "access codes" for features you may have installed with your PriorityONE service. For a more complete list of these access codes, see Feature Access Codes.  link to do

Phone Features are those functions that add usefulness to your telephone experience. Some features are included without extra cost with your phone service; some are available at extra charge.

Consult your service plan details or call a PriorityONE customer service rep to see what features you have or what might be available.

Examples of popular features are Caller ID, Call Waiting, etc.

To learn how to use these features, you can find other FAQs under the "How To Use Phone Features" category.

You may also download a printable PDF reference guide to common phone features here.

Enable calls to forward to another number if line is busy 

To Activate: 
type * 6 8 on your phone keypad
wait to hear a confirmation tone
enter telephone number to forward to 

To Deactivate: 
type * 8 8

Calls will be set to forward after 3-8 rings 

To Activate:
type * 9 2 on your phone keypad 
wait to hear confirmation tone
enter the number to forward to 

To Deactivate: 
type * 9 3

This will forward all incoming calls while activated 

To Activate:
type * 7 2 on your keypad

To Deactivate:
type * 7 3

Forwards only calls from a list of numbers you create

To Activate:
type * 6 3 on your phone keypad

To Deactivate: 
type * 8 3

Rejects calls based on a list of numbers you create

To Activate: 
type * 6 0 on your phone keypad

To Deactivate: 
type * 8 0 on your phone keypad

Create a list of telephone numbers that you are currently accepting calls from

To Activate:
type * 6 4 on your phone keypad

To Deactivate: 
type * 8 4

Speed Dial 8 (allows you to assign phone numbers to up to 8 single-digit codes that you press to automatically dial the number) 

To set it up: 
• type * 7 4 on your phone keypad
• wait for a confirmation tone
• enter any digit from 2 - 9 to be used as the code to trigger automatic dialing
• then enter the full 10-digit telephone number that you are assigning to that speed dial code

(what about assigning long distance numbers prefaced by the digit 1 or assigning international numbers prefaced by international calling codes?)

Speed Dial 30 (allows you to assign phone numbers to up to 30 two-digit speed dial codes that you press to automatically dial the number) 

• type * 7 4 on your phone keypad
• wait for a confirmation tone
• enter any two-digit pair from 20 - 49 to be used as the code to trigger automatic dialing
• then enter the full 10-digit telephone number that you are assigning to that speed dial code

(what about assigning long distance numbers prefaced by the digit 1 or assigning international numbers prefaced by international calling codes?)

NOTE: Speed dial processing does not take effect until about ten seconds after you enter the speed dial code. Therefore, if you are dialing a standard 10-digit phone number that begin with the same digits as a speed dial code, the system will interpret your key presses as a speed dial unless you enter the successive numbers in before ten seconds go by!

To check voice mail or set up options:

press * 9 8 on your keypad

NOTE: Please refer to the PriorityONE Subscriber Voice Mail Guide, a downloadable and printable document that fully outlines the many options available to the voice mail user.
Click here for additional information.

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