To use an email software client (that is, a separate software program on your computer intended to be used to receive, send and manage email) with your EONI internet access account, you will need to configure it to EONI specifications. However, you will first need to identify which software you are in fact using or intend to use.
For Windows, software name and version can almost always be identified by opening the software and viewing its name in the top left corner of the title bar. To further identify the exact version, clickon Help | About. Here is an example using Outlook 2007:
For Apple Macintosh, the procedure is slightly different. Typically, you need to click on the software name on the top Finder menu bar, then click on About [software name] to bring up the details. Here is an example using Mac Mail, packaged with Mac OS X:
Now you are ready to find the FAQ or PDF that applies specifically to your installed software. Pick from this list:
|Service Type or Protocol||Hostname|
|SMTP (Simple Mail Transfer Protocol)||smtp.eoni.com|
|POP3 (Post Office Protocol 3)
used to retrieve your incoming email
These instructions relate to both existing installations, where you have already installed and are using your email software, and new installations, where you have installed, or are installing email software but have not yet configured it to work with your EONI email account.
Open Mail from your Macintosh's Dock or from the Applications folder, then click Preferences under the Mail menu item:
When you click Preferences, the Accounts window will appear (if it does NOT appear, just click the Accounts tab at the very top of the window). (1) Select the account you intend to change or configure from the left panel list of Accounts. (2) Click the Account Information Tab. (3) Make sure that you enter your full email address into both the "Email Address" field and "User Name" field, and fill out the rest of the form as illustrated below.
(4) The next step is to click the drop-down list control on the Outgoing Mail Server (SMTP) line, to expand the drop-down list itself.
Next, you need to click Edit Server List from the expanded drop-down:
Now you are ready to confirm that the default ports are selected, that Password is selected for Authentication type, and that User Name is entered as the full email address.
Now you are finished, so just click OK to exit. Then you can close the Preferences window, being sure to save any changes you made.
Generally, Mac Mail is pre-installed for you with a new Mac or when you install the Mac OS X operating system. If not, follow Apple's instructions for installing Mac Mail. Now you should be ready to set up your new EONI email account to work with Mac Mail. Start by opening Mail from your Macintosh's Dock or from the Applications folder, then click Preferences under the Mail menu item. This is similar to the initial step shown above for Existing Installations. However, to add a new account, you need to click the "+" symbol at the bottom of the accounts panel to trigger the account setup dialogue screens.
At this screen, as shown below, fill out all the fields, making sure that you correctly type in your complete email address and password, then click Continue to see the next screen.
At the example screen below, fill out the fields as indicated, making sure that POP is selected as the Account Type and that you enter your full email address as the value for the User Name field. Also be sure that you have entered the Incoming Mail Server value exactly as indicated. When ready to proceed, click Continue.
On the next screen, be sure NOT to check the box to Use Secure Sockets Layer (SSL). Then, from the popup list of values for the Authentication field, select Password. Click Continue to proceed.
On the next screen, type of the name of your account (EONI in this example), enter or select values as shown in the example, making sure that you enter the full email address in the User Name field, and that you check the boxes as indicated. Click Continue.
The next screen should show you a summary of the settings you have entered for your email account. If this summary is incomplete or incorrect -- e.g., if the User Name is NOT the same as the Email Address -- click Go Back to fix the problem.
Now just click Create to activate your new account, then you may try an actual email session (recommended) to test your setup, or you may exit.
Run Outlook, then click Account Settings under the Tools menu item.
On the Account Settings window, select the email account you want to examine (in most cases, only one will be listed), then click the Change ... button.
On the Change E-mail Account window, make sure that the value for the User Name field reflects your full email address (i.e., "firstname.lastname@example.org", not just "example" [without quotes]). Next, click the More Settings ... button near the bottom right corner of this window.
NOTE: Likewise, if you are adding a new account, you would see a similar screen after you clicked New ... (instead of Change ...) button on the above (two steps previous) Account Settings window.
On the Internet E-mail Settings window that is now displayed after you have clicked the foregoing More Settings ... button, click the Outgoing Server tab. Make sure that the box is checked for "My outgoing server (SMTP) requires authentication" and that the radio button for "Use same settings as my incoming mail server" is selected.
Now you need to click the Advanced tab on the same Internet E-mail Settings window.
In the field for Outgoing server (SMTP), there will be a number. If that number is 80, you need to change it. Acceptable numbers are 25 (the default) or 587. After changing this, try sending a test email message. If you are unable to send mail now, try a different number. Not all of those will work for all customers, which is why we give you both options. If you have tried both and are still unable to send out mail, please call EONI Technical Support for assistance, as there may be another problem.
Now you can click OK. You are now finished applying your settings, and could do a trial message send as a test.
Open Windows Mail. To get to your account settings, click Tools in the menu bar at the top. If the menu bar is not displayed, click the Menu button in the top right first. In Tools, select Accounts... .
If more than one account is listed, the following steps will need to be done to each. To get into the account settings, select the account name and click Properties.
When the Properties window opens, click Servers at the top. In the E-mail Username field, make sure it shows your full email address (email@example.com, not just �example�). Make certain that the box is checked for "My server requires authentication". Click Apply to save changes without closing the window.
Next, click on the Advanced tab at the top. There will be a number by Outgoing mail (SMTP). If that number is 80, it needs to be changed. Acceptable numbers are 25 (the default) or 587. After changing this number, if you are unable to send out email, try a different number. Neither of them work in all cases, which is why we give you both to choose from. If you try them all and still cannot send out mail, please call EONI Technical Support.
Once these settings have been checked, click OK at the bottom of the Properties window. Close the Accounts window, and you should be seeing your Inbox again.
Open Windows Live. To get to the account settings, look to the left side of the window and find where your email address (shown as "Eoni (example)" in this illustration) is displayed. It should be directly above the Inbox. Right-click on it and select Properties on the menu that pops ups:
In the Properties window that pops up, select the Servers tab at the top. In the Email username field, ensure that it shows your full email address (firstname.lastname@example.org, not just �example�). Be certain that the box is checked for "My server requires authentication". Click Apply.
Select the Advanced tab at the top. For Outgoing Mail (SMTP), there will be a number there. If that number is 80, it needs to be changed. Acceptable numbers for this are 25 (the default) or 587. If you change this number and you are suddenly unable to send out mail, try a different one. In some cases, neither of these numbers will work for all people, which is why we give you both options. If none of them work, please contact EONI Technical Support.
When that's done, simply click OK on any open windows until you're looking at your Inbox again.
WARNING: Microsoft no longer officially support Windows XP and therefore neither does EONI. If you are still using XP, we recommend that you upgrade to a later version of Windows for better security and usability.
Open Windows Live. To get to your account settings, click Tools in the menu bar at the top. In Tools, select Accounts... .
If more than one account is listed, perform the following steps for each. Start by accessing the account settings by selecting the account name and clicking Properties.
When the Properties window opens, click Servers at the top. Make sure that E-mail Username is specified as your full email address (e.g., email@example.com, not just example), that you select the button to "Log on using clear text authentication", and that the box is checked for "My server requires authentication."
Next, click on the Advanced tab at the top of the Properties window.If the number for Outgoing mail (SMTP is 80, it needs to be changed. Acceptable numbers are 25 (the default) or 587. After changing this number, if you are unable to send out email, try a different number. Not all of them work in all cases, which is why we give you two to choose from. If you try them all and still cannot send out mail, please call EONI Technical Support.
Once these settings have been checked, click OK at the bottom of the Properties window. Close the Accounts window, and you should be seeing your Inbox again.
Open Outlook Express. To get to your account settings, click Tools in the menu bar at the top. In Tools, select Accounts.
If there is more than one account listed, the following steps will need to be done to each. To get into the account settings, select the account name and click Properties.
When the Properties window opens, click the Servers tab at the top.
In the Account Name field, make sure it shows your full email address (firstname.lastname@example.org, not just �example�). Also, be certain that the box for "My Server Requires Authentication" is checked.
Next, click on the Advanced tab at the top.
Check the number for the Outgoing mail (SMTP) field. If that number is 80, it needs to be changed. Acceptable numbers are 25 (the default) or 587. After changing this number, if you are unable to send out email, try a different number. Not all of them work in all cases, which is why we give you two to choose from. If you try them all and still cannot send out mail, please call EONI Technical Support.
Once these settings have been checked, click OK on the Properties window, Close the Accounts window, and you should be seeing your Inbox again.
Open Thunderbird, then click on Tools and go down and click Account Settings:
Now you should see the Accounts Settings window (below). From the list of options on the left, select Server Settings.
In the User Name field, make sure that your full email address (i.e., email@example.com, not just example) is entered. Also, be sure that Authentication Method is set to Encrypted Password (in some cases, selecting Password Transmitted Insecurely may also work).
From the left menu panel again, select Outgoing Server (SMTP). It will show you a summary of your settings. Ensure that the user name listed is your full email address. Also check Port number. If it says 80, it needs to be changed. Acceptable Port numbers are 25 (the default) or 587. In some cases, some of these ports won't work for everyone (which is why we have two of them). If you change this number and suddenly you can't send out email, try a different one. To make changes, click Edit. If you tried all outgoing numbers and still can't send, please contact EONI Technical Support.
Click OK to save your changes and finish up.
Open Eudora, and go to the Tools | Options menu item:
Next, click on Checking Mail under the Options screen's Category panel to make sure that the Mail Server field is filled exactly as shown below, and that you type in your full email address in the User Name field (you should see something similar to this):
Now, under the Sending Mail side menu item from same Tools | Options, make sure that you fill in the form fields as shown below, taking particular care to specify the STMP Server field value exactly as shown below, and type in your full email address in the Return Address field. Finally, make sure the "Allow Authentication" box is always checked on this screen.
When you create a new installation of Eudora, you may be prompted in the setup screens to supply values for the incoming and outgoing servers, and for your user name and password. If you are not certain that you are entering the correct values, just repeat the process of "Existing Installations" above, after your installation is done, to verify and change values if necessary.
Open Incredimail. To get to your account settings, click Tools in the menu bar at the top. (If the menu bar is not displayed, click the Menu button in the top right first.) In Tools, select Email Accounts.
If there is more than one account listed, the following steps will need to be done to each. To get into the account settings, select the account name and click Properites.
When the Properties window opens, click the Servers tab at the top.
In the Username field, make sure it shows your full email address (firstname.lastname@example.org, not just �example�)
Next, click on the Advanced tab at the top.
There will be a number by Outgoing mail (SMTP). If that number is 80, it needs to be changed. Acceptable numbers are 25 (the default) or 587. After changing this number, if you are unable to send out email, try a different number. Neither of them work in all cases, which is why we give you both to choose from. If you try them all and still cannot send out mail, please call EONI Technical Support.
Once these settings have been checked, click OK on the Properties window, Close on the Accounts window, and you should be seeing your Inbox again.
Open Evolution, then go to the Edit | Preferences menu item.
Next, select the desired Account Name to change under Mail Accounts, then click the Edit button.
In the next dialog box (window), click the Sending Email tab, then make sure to check "Server requires authentication".
Click OK to finish.
Wherever your email software prompts for the email username, enter in your full email address (e.g., email@example.com, not just example).
Be sure you set your email for SMTP authentication. Search your software's help system for terms such as "SMTP", "authentication", "server authentication", etc. You may also review the instructions for the specific software in other FAQs above, to see if you can infer any similarities. If you cannot determine how to set your email for SMTP authentication, then you might wish to consult the software maker's Web site or contact its tech support.
Two alternative ways:
(Browse means use your web browser like Internet Explorer, Firefox, Chrome, or other browser to go to a web site.)
To change your email filtering settings for your eoni.com email address you must login to EONI Web Mail. After logging in to the Web Mail, click the "Spam Settings" button near the bottom of the left Column.
After clicking "Spam Settings" you will see several options that include:
"From: Whitelist" email addresses you have approved to always send you email
"From: Blacklist" email addresses you never want to receive email from
"Subject: Whitelist" subject line keywords for messages you have approved to bypass the filter
"Subject: Blacklist" subject line keywords for messages that you do not want to receive
Click here for additional information.
You may receive a few email messages (or a large quantity) that you do not want.
You may ask questions such as:
Q: "I did not ask for this, how did the sender get my email address?"
A: The sender may have acquired your name because you provided your email address to a company, your email address was found listed on a web site, or is used on a mailing list you may participate in. The sender may have also guessed your email address by sending thousands (or millions) of emails to EONI with variations on common email addresses (jeff, jeffa, jeffb, jeffc, jeffd etc, etc all @eoni.com). EONI has systems in place to reduce the chances of this type of "dictionary attack" to be successful, however you may still receive email even though you never gave your email address to anyone.
Q: "Did EONI sell my name to the sender?"
A: No. EONI never has disclosed our customer email addresses to anyone. EONI has no plans to disclose email addresses in the future.
Q: The sender or recipients of this email message look like they are fake is this possible?
A: Yes. The email addresses listed on the
line are all very simple to forge. Some emails are sent with your email address listed as the From: address. Some emails do not list you on the To: or Cc: lines. All of these inconsistencies are possible. EONI does not encourage emails to be sent this way...however it is common practice within the Internet you should be aware of.
Some email are sent that include your email address on the Bcc: when the email is sent. The Bcc: (blind carbon copy) line is not shown in the message when you receive it. This is another way an email can be sent to you without your email address appearing on the To: or Cc: lines.
Q: "How do I make these messages stop arriving in my email?"
A: EONI has a free email filtering service for @eoni.com addresses. This service allows you to have a system automatically filter your messages and identify unwanted messages and keep them out of your incoming email box. Normally, it is enabled unless it is specifically disabled. If you are having trouble with spam, please talk to an EONI support technician, who will be able to make sure it is enabled.
Web-based email, also known as webmail, is your solution.
One of the many services that EONI offers is Web-based email. Just go to our home page on any computer with internet access (http://www.eoni.com or http://home.eoni.com)
then click on the Webmail link near the top of the right column. Type in your email address and password, click on login and you are on your way. Note: For the security reasons we will not provide passwords via email. If you need your password for email please contact the EONI office nearest you for assistance.
EONI has three forbidden/blocked attachment settings: normal, strong and extreme.
By default all customers are setup on the extreme setting.
Settings associated with forbidden attachments can be adjusted by EONI customers via the EONI webmail system.
Each of the three settings blocks a different list of attachment filename suffixes. The suffix is typically the last 3 characters of a computer filename. For example Document.pdf would have a suffix of PDF.
The NORMAL setting includes only those forbidden attachments in the NORMAL list.
The STRONG setting includes those forbidden attachments in the STRONG and NORMAL lists.
The EXTREME setting includes those forbidden attachments in the EXTREME, STRONG and NORMAL lists.
EONI is using a system called sender policy framework (SPF) to reduce email from being sent or received that forges the sender’s domain.
Why is email forwarded to my eoni.com email address always going into my quarantine?
Look at the reason the message was placed in the quarantine? Does it say the word "Custom" ?
Short, easy answer…if customers get email in their EONI email filter quarantine that is forwarded from another email account automatically…they may be due to SPF check failures…so…go to EONI web mail, login with the email account, click “settings”, “anti-spam” and uncheck the “custom” category and click “save”. Stop reading the remainder of this message.
For those who seek the technical details…please read on.
Our new SPF implementation (March 2005) will not bounce email that fails the SPF tests to the sender. The results of the SPF check will be added to each message and then the email message will simply be sent on to the customer email box. If the customer has EONI email spam filtering enabled then the customer email preferences will tell the system what to do (if anything) with SPF test results.
If the customer has the anti-spam category “custom” turned off then the SPF test results will be ignored completely.
If the customer has the anti-spam category “custom” turned on (this category is on/checked by default”) then the following actions are taken:
If the anti-spam filter is set to “normal” then the SPF test results will be ignored completely.
If the anti-spam filter is set to “strong” then only messages with SPF fail (which is a hard fail) results will be placed into the customer quarantine. If the sender email address is on the whitelist/trusted sender list then the email will be delivered instead of quarantined.
If the anti-spam filter is set to “extreme” then only messages with SPF fail (which is a hard fail) or “soft fail” results will be placed into the customer quarantine. If the sender email address is on the whitelist/trusted sender list then the email will be delivered instead of quarantined.
If people have problems with email going to the quarantine that fails the SPF check…simply uncheck the “custom” anti-spam category. All special custom scripts setup on eoni.com email to do special filtering would be off for that user…but the email that fails the SPF test would not be quarantined. Also the other email filter categories will still provide substantial email filtering service to the email.
Also the user would not need to adjust their email filter settings if the sender email is on the customer white list/trusted sender. White list/trusted senders are never stopped into the quarantine and classified as spam.
Also the results of the SPF testing will be added to email headers. The line with the SPF check will look like this if the sending domain does not publish an SPF record:
Received-SPF: none (relay1.eoni.com: domain at budgetbeverlyhills.com does not designate permitted sender hosts)
Or if the domain owners publish an SPF record here are some example headers:
Received-SPF: neutral (relay1.eoni.com: 18.104.22.168 is neither permitted nor denied by SPF record at ibkgle.com)
Received-SPF: softfail (relay1.eoni.com: transitioning SPF record at hotmail.com does not designate 22.214.171.124 as permitted sender)
Received-SPF: fail (relay1.eoni.com: SPF record at hush.ai does not designate 126.96.36.199 as permitted sender)
Every little bit helps in the spam war.
To learn more about SPF please see:
If you have a web site or other system that sends email from your eoni.com email address you should contact those that maintain your site and make sure email the is sent from outside EONI's email servers has a From: address that is not an eoni.com email address. The Reply-to: address can be your eoni.com email address. Again, the From: line must not be your eoni.com address if the message is not sent to the Internet using EONI's email servers.
SPF allows EONI to do two main things:
1. Test mail addressed to eoni.com:
EONI checks incoming email to see if the sending domain name publishes an SPF record. If we find an SPF record we check to see if the incoming email matches the SPF record.
2. Allow others to test EONI email that claims to be from eoni.com:
Other email service providers can look up EONI's SPF record to verify email that claims to be from EONI is being sent from an authorized EONI email server.
SPF is not supported by all email service providers yet. As email service providers implement SPF it makes email better for everyone on the Internet.
Below is an email message sent to all eoni.com email addresses in September 2004.
Subject:EONI email forgery defense system coming October 4, 2004.
Effective Monday October 4, 2004 EONI will implement email changes that help to combat spam (unsolicited commercial email) and email scam proposals. The EONI email changes help prevent forging of eoni.com email addresses. This change simply requires email that is addressed from any eoni.com email address to be sent using EONI email servers.
Currently, some EONI customers may use non-EONI services on the Internet that send email that says the message is from an eoni.com email address. These services may not work starting October 4, 2004. For example, some customers may use online forms to send email that will have an eoni.com email address in the From: line. Email sent to other addresses also may not be delivered as many other email and Internet service providers are implementing similar email defense systems to prevent this practice.
Examples of sites sending email addressed from eoni.com email addresses that are not using EONI email servers may include those that have a feature to send news articles or greeting cards. These sites should already be aware of the growing number of email service providers that are no longer allowing email to be sent this way and the sites should be adjusting their systems if they have not done so already to make their systems compatible with email forgery defense systems.
How will this change impact me?
For most EONI customers this change should not cause any change to the way you send or receive email. You should simply have less unsolicited commercial email (spam) in your inbox. If you subscribe to EONI's email filtering service you should have fewer messages in your quarantine.
Having EONI process fewer spam emails means EONI servers can work faster as the servers spend more time delivering the messages you want instead of checking messages you did not want.
At this time this change only affects eoni.com email accounts.
Why is EONI doing this?
1. Frequently senders of spam will send email to email addresses with the From: address being a trusted email address. This trusted email address might be your own email address; thus, the spam sender has forged your email address in the spam message. Most people prefer to be the only person allowed to send email using their email address.
2. More email is being sent that looks like it is from a well known person or organization but it really is not.
Some emails look like they are official and are asking for you to provide personal information. This practice is called "phishing". Common examples of phishing are email sent that claim to be from eBay, PayPal, banks, credit card companies but are really fake attempts to get you to provide personal information to a fake web site. You can read more about phishing and other Internet safety topics on the EONI SafetyZone at:
3. Many large email providers such as AOL, HotMail, Earthlink and others have announced they have or will implement similar policies. As more providers implement these policies EONI will need to participate with the global Internet email community and have consistent policies as well to address email forgery.
These changes will not make it impossible to forge eoni.com email addresses, however these changes should substantially reduce the problem.
You can use both.
If you prefer to use email software (Thunderbird, Windows Live Mail, Outlook, Outlook Express, etc) on your computer to read, reply, and send new email you can. The email filtering service works well with your existing email. There is nothing to install on your computer to use the EONI email filtering service.
Some email settings can be adjusted by you by going to EONI Web Mail and logging in. Then click "Spam settings" in the left hand column near the bottom.
The EONI Web Mail can also be used when you away from your computer that has your email software installed on it. You can use the Web Mail to read, reply, delete and compose new messages before the messages are received by your email software installed on your personal computer.
Address books and other settings you have set in your email software will not appear in EONI Web Mail. Messages already downloaded to your computer may not appear in the webmail depending on your computer's email settings. Please feel free to ask an EONI support technician for help if you need to determine if messages on your computer will be accessible via webmail.