Revised February 21, 2013
EONI will provide telephone or email support for other operating systems ONLY to the extent of providing our DNS, network host addresses, and dialup phone numbers.
If you are using an operating system other than listed above for PC and Apple/Macintosh systems, you might be able to use our services successfully but you will not be entitled to unpaid technical support for setup, configuration or troubleshooting. If you wish to engage our technical support on a for-fee basis, contact us for further information. Acceptance of such requests will be on a case-by-case basis.
If you are using UNIX or Linux systems, your hardware needs to meet the minimums for Windows systems. We also recommend that your system and browsing software be kept current in terms of latest releases and security vulnerability patches and fixes.
Although the minimum configuration is listed above, for the most enjoyable EONI Broadband Internet Service experience we recommend a system that meets or exceeds the following:
Basically, the more powerful system you have, the better.
Your system and its components need to be in proper operating order, and must be virus- and spyware-free. (If you cannot ascertain whether you meet this requirement, you should engage professional services to do so from a qualified third-party or from EONI's hardware build-repair department.)
The Internet is changing and the applications or programs needed to access the Internet effectively require more power (faster processors, more RAM, newer software, more hard drive space, etc.) and the trend is not slowing down. Accordingly, for your computer system to access the Internet effectively and reliably, it needs to be sufficiently "powered." EONI technical support cannot make older, slower and essentially outmoded systems work for applications and programs that they simply do not have the ability to run.
In 2006 Microsoft discontinued providing technical support and security patches or upgrades to all versions of Windows 98 and Windows ME. Microsoft planned to stop providing patches and updates to Windows 2000 soon thereafter and has also stopped providing updates to Windows XP as of April 2014. (see this news article).
Apple operating systems older than OS 10.2 have some vulnerabilities, too, and are not supported by EONI's broadband systems.
Browser software is also subject to security vulnerabilities and exploits. Thus, you need to make sure that you are running the latest versions of your browser to reflect security fixes and upgrades. Note that, for example, Microsoft currently supports only Internet Explorer 6 and 7 (version 5.5 and earlier support was discontinued in 2005), and usually releases security updates at least monthly for these browsers.
There are many security concerns with regards to persons running older operating systems. For the security of our broadband network and thus the security of all users on those EONI networks, EONI is ending support for older operating systems.
EONI recommends that all customers with any form of Internet connection take care to keep their computer secure with firewall, antivirus, antispyware, keep software updated and use strong passwords. Please ask for further information.