EONI Support Technician

EONI Technical Support staff perform work supporting our customers using EONI services.  These services include broadband Internet access, provided by DSL services, Wireless services, and Fiber services; email service; hosting services; and voice services (telecommunications).  EONI Technical Support staff, depending on experience and knowledge, provide internal support services that affect staff functions and network operations.  Activities performed by Technical Support include:

  • Evaluating, troubleshooting and repairing EONI services.
  • Evaluating, troubleshooting and assisting customers with issues with devices or services related to their EONI services, such as their networking issues; email configuration; adding devices to their network (a new computer, a new telephone, setting up access to video streaming, and so forth).
  • Creating or modifying customer accounts to reflect new services or changes to their accounts.
  • Coordinating with customers, EONI field technical staff and EONI customer service staff as necessary.
  • Documenting all work and customer encounters in the EONI ticket tool during and/or immediately following customer contacts and doing so in a detailed fashion.
  • Network documentation as necessary.
  • EONI network operations troubleshooting and repair as directed by senior EONI staff.
  • Other duties as assigned.

EONI Technical Support staff are expected to possess or develop familiarity with and knowledge of common Internet access issues; email clients, configuration and troubleshooting; equipment and technology used in customer networks, both wired and wireless; domains and hosting issues; and common telecommunications & voice related issues.  EONI Technical Support staff need technical expertise with common operating systems (preferably both Apple and Microsoft); Microsoft Office applications; and antivirus, malware and spyware software.  EONI Technical Support staff will have or acquire knowledge of remote desktop technologies; data backup; TCP/IP; DHCP; DNS; and VoIP.  There will be both a learning curve and a scaling up period associated with some of these responsibilities and tasks, and pertinent EONI staff will work together to provide adequate opportunity for training and skills development. 

Additional Criteria for Success at EONI

  • Possess excellent oral and written communication skills.
  • Have the desire to evolve, innovate and quickly learn bleeding edge technologies.
  • Desire to be part of the EONI team and develop lasting relationships in our community.
  • Have a helpful, can do, and positive customer focus with an ability to maintain relationships and resolve customer conflicts.
  • Be confident yet humble, and always do the right thing.
  • Detail oriented; follow established policies and procedures.
  • Have a good attitude, love technology, enjoy serving customers, and work independently just as well as working with a team.

Role Classification: Non-exempt, part-time.  EONI is an “At Will” employer.

Starting Wage:  TBD.  Will be established based on experience and qualifications.

Hours:  EONI Technical Support is available from 7:00AM to 8:00PM Monday through Friday and from noon to 8:00PM Saturday and Sunday.  Hours will be assigned as determined in coordination with the technical support supervisor. Flexibility with schedule is required as this job will periodically require work outside of normal business hours.

To apply, please follow these instructions: 1) prepare a handwritten cover letter to accompany your resume; 2) include a list of at least three references; 3) mail or deliver to:

Eastern Oregon Net, Inc.

attention: Job Openings
216 Chestnut St
‚ÄčLa Grande, OR 97850