EONI Support Technician
EONI Technical Support staff perform work supporting our customers using EONI services. These services include broadband Internet access, provided by DSL services, Wireless services, and Fiber services; email service; hosting services; and voice services (telecommunications). EONI Technical Support staff, depending on experience and knowledge, provide internal support services that affect staff functions and network operations. Activities performed by Technical Support include:
EONI Technical Support staff are expected to possess or develop familiarity with and knowledge of common Internet access issues; email clients, configuration and troubleshooting; equipment and technology used in customer networks, both wired and wireless; domains and hosting issues; and common telecommunications & voice related issues. EONI Technical Support staff need technical expertise with common operating systems (preferably both Apple and Microsoft); Microsoft Office applications; and antivirus, malware and spyware software. EONI Technical Support staff will have or acquire knowledge of remote desktop technologies; data backup; TCP/IP; DHCP; DNS; and VoIP. There will be both a learning curve and a scaling up period associated with some of these responsibilities and tasks, and pertinent EONI staff will work together to provide adequate opportunity for training and skills development.
Additional Criteria for Success at EONI
Role Classification: Non-exempt, part-time. EONI is an “At Will” employer.
Starting Wage: TBD. Will be established based on experience and qualifications.
Hours: EONI Technical Support is available from 7:00AM to 8:00PM Monday through Friday and from noon to 8:00PM Saturday and Sunday. Hours will be assigned as determined in coordination with the technical support supervisor. Flexibility with schedule is required as this job will periodically require work outside of normal business hours.
To apply, please follow these instructions: 1) prepare a handwritten cover letter to accompany your resume; 2) include a list of at least three references; 3) mail or deliver to:
Eastern Oregon Net, Inc.
attention: Job Openings
216 Chestnut St
La Grande, OR 97850